International shift model

Supporting Krones’ staff all over the world in IT-related problems – that’s the remit of the staff at the Service Desk in Bangalore, India. Anyone afflicted by a problem rings up, finds someone to talk to about it, and gets assistance. Sounds simple enough? But it’s sometimes rendered more difficult by the different time zones in which Krones’ facilities are located. Because when a Krones guy in the USA has a computer problem, only a very few people in India are awake and actually at their workplace. This is why we are developing a shift model that assures support for all the different facilities.

In the interview, Service Desk expert Pavan G.R. tells us more about this and provides some insights into his life as part of the Krones community in India.